Returns & Exchanges

At calou-stockholm.com, we want you to feel confident and satisfied with your purchase. If something is not quite right, we offer a clear and straightforward returns and exchanges process designed to make your experience as smooth as possible.

Eligibility for Returns

Items must be returned in their original condition, unworn and unused, with all original tags, packaging, and protective materials intact. Products that show signs of wear, damage, or alteration may not be eligible for return or exchange. For hygiene and safety reasons, certain items may be excluded from return; these exclusions are noted on the product page where applicable.

Initiating a Return or Exchange

To begin a return or exchange request, please visit our official website at calou-stockholm.com and follow the instructions provided in the returns section. You will be guided through the necessary steps to register your request and receive further instructions on how to proceed.

Returns that are sent without prior authorization or that do not follow the outlined process may not be accepted.

Exchanges

If you would like to exchange an item for a different size, color, or style, availability cannot be guaranteed. Exchanges are processed based on current inventory. If the requested replacement is unavailable, the return may be handled according to our standard return procedure instead.

Condition Assessment

All returned items are inspected upon arrival. Once the returned product has been reviewed and approved, the return or exchange will be processed accordingly. If an item does not meet the return conditions, it may be sent back to the customer.

Refund Method

Approved returns are refunded to the original method of payment used at checkout. Please note that original shipping services or additional handling options selected at purchase are not included in the refund unless otherwise required by applicable regulations.

Faulty or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please report the issue through calou-stockholm.com as soon as possible. We recommend providing clear documentation to help us assess the situation efficiently and determine the appropriate resolution.

Responsibility and Risk

Customers are responsible for ensuring that returned items are securely packaged. Until the return is received and confirmed by our warehouse, the responsibility for the item remains with the sender.

Policy Updates

calou-stockholm.com reserves the right to update or modify this returns and exchanges policy at any time. The most current version will always be available on calou-stockholm.com and applies to all orders placed thereafter.