Privacy Policy

This Privacy Policy explains how we at calou-stockholm.com respect and protect your privacy when you use our services and interact with calou-stockholm.com. It describes how we collect, use, store, and share your personal information, and your choices regarding that information. This policy applies to all visitors, customers, and newsletter recipients of calou-stockholm.com.

1. Controller of Personal Information

calou-stockholm.com is responsible for the personal information you share with us via purchases, newsletter sign-ups, competitions, digital channels, or other contacts with us. We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Collection of Personal Information

Information You Provide

We collect personal information you voluntarily provide when you:

  • Place orders through our webshop,
  • Register for newsletters,
  • Enter competitions,
  • Use digital services on calou-stockholm.com, or
  • Contact us for support or questions.

Information Collected Automatically

When you visit calou-stockholm.com, we automatically collect data about your interaction with the site. This may include:

  • Pages viewed,
  • Device and browser information,
  • Operating system,
  • IP address,
  • Cookies and unique identifiers.

3. Types of Personal Data

Personal data we collect may include:

  • Contact details you submit,
  • Birthdate,
  • Payment or transactional data,
  • Digital identifiers collected automatically,
  • Data obtained from trusted third-party partners for credit checks or related services.

4. Use of Personal Information

We may use your personal information for purposes such as:

  • Processing orders and returns,
  • Notifying you about order status,
  • Communicating about delivery or related updates,
  • Sending newsletters and offers,
  • Analyzing purchasing patterns to provide relevant offers,
  • Verifying eligibility to use online services,
  • Publishing competition winners,
  • Conducting surveys to improve services,
  • Detecting and preventing fraud or misuse of our website.

5. Access and Sharing

Your personal data is stored in our systems and accessed only by authorized personnel. We do not sell your personal data for marketing purposes. Personal information may be shared with third parties only to the extent necessary to provide services you request, such as:

  • Payment processors,
  • Shipment service providers,
  • Newsletter distribution partners,
  • Credit and identity verification services.

6. Your Rights

You have the right to:

  • Request access to your personal data,
  • Ask for correction or deletion of your data (subject to legal obligations),
  • Withdraw consent for marketing communications at any time,
  • Object to certain processing of your personal data.

Withdrawal of consent for marketing does not affect personal data required for legal obligations or contract fulfillment.

7. Retention of Personal Data

We retain your personal information while you are an active customer and for a limited time thereafter. We may retain certain data as required by law or where legitimate business purposes exist.

8. Cookies and Similar Technologies

We use cookies and similar technologies to enable shopping functions on our site. Blocking cookies may prevent you from completing transactions, though browsing without cookies remains possible. We also use analytics tools, such as Google Analytics, and social media features, which may set additional cookies. Third-party cookies do not include identifying information about you.

calou-stockholm.com may contain links to external websites beyond our control. We are not responsible for privacy practices or content of those websites.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page, and we encourage you to review it periodically to stay informed about how we protect your personal information.